Knowledge Management

We derive knowledge and develop skills from personal experience. Our learning implies judgement, enables decision-making and allows us to act. Organisational knowledge is gained over time by employees through experience. This knowledge lives inside the individual, and any organisation is at risk of losing this knowledge when an employee resigns or retires. The loss of this knowledge means that the remaining employee base have reduced decision making capabilities and needs to relearn certain skills. This leads to extended lead times, duplication of effort, the repetition of past mistakes and increased operational cost.

Knowledge Management (KM) is the proactive application of tools and techniques designed to create new and leverage existing organisational knowledge for increased organisational efficiency and effectiveness. It primarily supports the organisational strategy and is not a standalone function. The core aim of KM is to reuse or reapply knowledge to enable continuous learning and growth. Our KM services include, but are not limited to:

• Performing knowledge management maturity assessments, to ensure realistic sustainable KM institutionalisation approaches.

• Performing knowledge audits, to understand how KM can support organisational strategy and foster a co-design approach with the business.

• Develop knowledge management strategies that leverages knowledge assets to towards organisational goals and objectives.

• Developing KM implementation roadmaps to ensure realistic maturity growth that simplifies the change management agenda.

• Develop and implement KM solutions in partnership with clients as derived from approved KM strategies.

• Incorporate CM and knowledge transfer in KM initiatives to build client capacity towards ensuring sustainability.